We offer FREE delivery on all UK orders over £24.99 [(before VAT)]. Shipping charges apply for UK orders under £25.00 and to international orders – see below.
Shipping costs
- UK orders over £24.99 (before VAT) – FREE
- UK orders under £25.00 – £3.00
- Europe, USA and rest of world – shipping is automatically calculated by the shopping cart at checkout, according to the weight of the order.
Orders are shipped out either by Royal Mail 2nd class post, 2nd class Recorded Delivery or by courier (Interlink), depending on the value and weight (and at our discretion).
Dispatch times
We ship orders every day from Monday to Friday (except for Public and Bank Holidays etc).
Parcel sizes: most orders will NOT fit through a letter box slot. If you are not in to receive your order, please leave a note on your door for the postman to leave it with a neighbour or look for the Royal Mail “Not able to deliver” note and contact them ASAP for re-delivery.
Delivery times
Royal Mail
For UK orders, Royal Mail states that 2nd class Mail (including 2nd class Recorded Delivery) is delivered within 2 – 4 business days (see the Royal Mail website for full details).
Delivery to destinations outside the UK vary from 5 to 10 business days. Please see the Royal Mail website for details. Parcels may also be held up by customs.
Courier
If we decide to ship your UK order by courier (Interlink) because of its weight or value, you will receive a notification email. Delivery by courier normally takes place the next day.
Please note: We post orders as quickly as possible. However, the delivery times mentioned above are NOT guaranteed – they are just approximate times provided by the mail carriers. Once we pass an item to a mail delivery service company, we cannot control delays and delivery times. Whilst we are sorry for any inconvenience caused by delivery delays, we cannot take any responsibility for them – though we will, of course, do everything we can to help you get your order in the quickest possible time.
Order status
You will receive two emails after you have placed your order and provided us with a valid email address:
- The first confirms that your order has been received and will contain your receipt; this email should arrive within approximately 24 hours.
- The second confirms that your order has been posted; this email should arrive within approximately 1 business day following authorisation of your credit card and verification of your information.
- If you do not receive our emails, please look in your spam or junk folders. If they are not found in there, you may have typed in an incorrect email address when completing the order form email address field.
Late packages
If your order appears to be late, please remember:
- Courier deliveries (which will be through Interlink) only take place on business days (i.e. Monday – Friday, excluding holidays).
- Delays to deliveries by Royal Mail do occur and these are beyond our control. Please be patient, as usually your item will arrive within a few days of dispatch. Always check your post box for an “unable to deliver” note, as most packages will be unable to fit in a standard post box and if a signature is required, they will not leave the item.
Please note: In some cases, Royal Mail do not leave an “unable to deliver” note. If your delivery has not arrived after 5 working days and you have not had an “unable to deliver” note left in your letter box, contact your local post office or Royal Mail collection depot immediately, as it will usually be awaiting collection there. If parcels are not collected within 7 working days, they are usually posted back to us. However, it takes around 30 days for us to receive returned parcels. In these circumstances, a delivery charge of £2.95 will apply to any orders that are required to be re-shipped to you.
Delayed, lost or confiscated mail
Please refer to our Terms & Conditions.